Frequently asked questions
🧾 Ordering & process
Usually within 24 hours, yes.
After that, production starts and changes are no longer possible.
Don’t hesitate to contact us quickly, we’re happy to help.
On average 4-5 weeks.
Our curtains are made with care, especially for larger heights.
We keep you informed throughout the process, so everything remains calm and clear.
Because everything is custom made, payment is made in advance.
This allows us to start working on your curtains with full attention.
Not often, but very rarely delivery may take a bit longer due to suppliers. We will always keep you informed clearly.
Delivery times are estimates, not guarantees, but transparency comes first.
Yes you can order 3 samples for free.
You can feel the fabrics, see how light interacts with them, and experience what brings calm.
We send them to you free of charge, including shipping.
📏 Measuring & installation
We can help you do it.
We offer a free online measuring service, where we guide you step by step in a video call so you can measure everything accurately. Or we can come over and do it for you.
Prefer to do it yourself?
Use our measuring guide for clear instructions and examples.
For many years.
Our fabrics are chosen to move with light and time, without losing their calm or elegance.
🧵 Products & Customisation advice
Yes. Height (and extra width) is our specialty.
Our fabrics and ateliers are designed for tall spaces, creating a deep, calm drape, exactly what high interiors need.
Yes of course.
Height and premium quality are our specialty, but we also make standard sizes.
Every curtain is made to fit perfectly.
This depends on your style:
- Wave: soft, modern, calm rhythm
- Double pleat: fuller, richer, more structured
Both work beautifully for tall windows. We are happy to advise what suits your space best.
Doubt which curtain (fabric) to choose? See our curtain selection tool.
Our collection is curated with height in mind. Each fabric and drape is chosen specifically by us to fit our highest standards.
Fabrics with a smooth drape, soft movement and durable quality, ideal for tall windows.
Yes.
Our blackout fabrics are perfect for bedrooms, lofts or spaces where you want complete calm and darkness. In all of our curtains we can also add a blackout lining. Although we only advice to do so in our Alto Noir collection, because Transparent or Inbetween curtains won't be as beautiful with a black out lining.
Note that our Nocturne collection is black out by standard.
We focus on timeless styles:
- Wave
- Double pleat - however Single pleat is also available.
We only focus on curtains and rails, because focus brings quality.
Often, yes, depending on the shape.
Send us photos or let us measure, and we will explore the possibilities together.
Often, yes.
Unique spaces require custom solutions, exactly where we excel.
Send us photos and we will think along with you.
With free samples, personal advice and photos of your space.
We look at light, height and atmosphere together, so you can choose with confidence.
We are working on adding Roman blinds, so if you want those, please contact us.
We are able to make Roman blinds with the same fabrics as our whole curtain collection already.
We do not make:
- Roller Blinds
- Shutters
- Skylight solutions
We focus on curtains and curtain rails, so we can guarantee quality and calm.
We are working on adding Roman blinds, so if you want those, please contact us.
➖ Rails
Rails that are silent, strong and smooth, even at great heights.
Suitable for wave and pleat.
Yes.
Our rails are also available on their own.
Sometimes, yes.
However, for tall curtains we often recommend a new rail for the best result.
Heavier fabrics require strong rails and proper installation to not damage your ceiling or wall. Our rail is already made for length and weight, including premium steel runners for instance.
If you don't order large sizes and chose transparent / inbetween fabrics, often your current/simple rails will also work.
📦 Shipping & returns
Because your curtains are made specifically for you, they cannot be returned. See our full terms.
That’s why we offer free samples and guidance, so you can choose with confidence.
If we measured you have measure warranty. If you followed our instructions correctly, we will resolve it properly.
If measurements were incorrect, it falls outside warranty, but we will always help find a solution.
You receive a 2-year warranty on workmanship, rails and functionality.
Our materials are selected to remain beautiful for years.
Also, if you use our measuring service, you'll receive free added measuring warranty.
For transport damage, notify us within 48 hours with photos and your order number.
For other questions or complaints, we respond within 14 days.
We always look for a solution that feels right.
🤝 Service & maintenance
Light dusting from time to time is enough.
For deep cleaning, we recommend professional dry cleaning. See the maintenance/wash instruction on each product page.
Not directly (yet), but we are happy to refer you to a professional cleaner experienced with luxury fabrics.
Yes, this is possible.
Please request this in advance so we can agree on pricing.
🏢 Project & B2B
Private homes, hotels, boutique stays, offices and interior projects.
We are experienced with tall spaces, tight planning and high-quality finishes.


